Position Details

Type Full-Time

Experience entry

Exp. Years Two to four years

Education High school diploma or GED

Category IT Support & Helpdesk

About this role

D.R. Horton is seeking a Help Desk Specialist I to provide IT support for end users, cover phone, webchat, and in-person channels, and assist with basic hardware/software issues and office moves.

Key Responsibilities

Provide phone, webchat, and in-person support to end users and external vendors on IT issues
Document and track issues in the help desk tracking application
Perform end user computer refreshes
Complete work orders with detailed troubleshooting
Assist with division office moves

Technical Overview

Entry-level IT support role focusing on Windows OS, Active Directory, Exchange, Print Services, and Microsoft Office; preferred experience with remote connectivity tools (VNC, Cisco AnyConnect) and basic hardware replacement.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with 2-4 years of hands-on end-user support experience, strong Windows/AD/Exchange knowledge, and a willingness to work on-call and overtime. They should be adept at communicating with users and external vendors, and capable of performing basic hardware and printer support.

Must-Have Skills

High school diploma or GEDTwo to four years related IT support experienceProficiency with MS Office and emailAbility to lift and/or move up to 50 poundsAbility to travel overnightBasic knowledge of Microsoft Windows Current Version Operating SystemsActive DirectoryMicrosoft Exchange Current VersionPrint Services

Nice-to-Have Skills

Windows/Android/Apple phone support experienceVNCCisco AnyConnectCompTIA A+ or similar certification

Tools & Platforms

Microsoft WindowsActive DirectoryMicrosoft ExchangePrint ServicesMicrosoft OfficeVNCCisco AnyConnect

Required Skills

High school diploma or GED2-4 years IT supportMicrosoft WindowsActive DirectoryMicrosoft ExchangePrint ServicesMicrosoft OfficeVNCCisco AnyConnectIT supportend user support

Hard Skills

Microsoft WindowsActive DirectoryMicrosoft ExchangePrint ServicesMicrosoft OfficeVNCCisco AnyConnectRemote connectivity softwareHardware troubleshootingEnd user support

Soft Skills

CommunicationInterpersonal skillsTeamworkWritten and verbal communicationProblem-solvingTime management

Certifications

Preferred

CompTIA A+

Industry & Role

Industry Manufacturing

Job Function Provide first-line IT support for end users and external vendors, documenting issues and resolving basic hardware/software problems

Role Subtype Help Desk L1

Tech Domains Active Directory, Microsoft 365, ITSM / ServiceNow, Networking / TCP-IP, Cisco Networking

Keywords for Your Resume

Help DeskEnd User SupportWindowsActive DirectoryMicrosoft ExchangeMicrosoft OfficePrint ServicesVNCCisco AnyConnectRemote connectivity softwareTwo to four yearsHigh school diplomaGedHelp desk tracking applicationOn-call rotationOvertime2-4 yearsL1 supportOn-siteDeskside supportOn-callHardware troubleshooting

Deal Breakers

Not able to lift up to 50 pounds, No 2-4 years IT support experience, No High School diploma or GED

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile