✦ Luna Orbit — IT Support & Helpdesk

Help Desk Support

at HairClub

📍 Boca Raton, FL, US Remote Posted March 17, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

Provides remote IT support for healthcare IT systems, troubleshooting Windows, VMware, and Citrix environments, and managing user accounts and network issues.

Key Responsibilities

  • Remote help desk support
  • Troubleshooting Windows and virtualization issues
  • Managing user accounts
  • Diagnosing system errors
  • Supporting network infrastructure

Technical Overview

Supports healthcare IT infrastructure using Windows Server, Active Directory, VMware, and Citrix, diagnosing system errors, and handling hardware requests remotely.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with experience in help desk support, VMware, Citrix, and Active Directory. They should be customer-focused, able to troubleshoot Windows environments, and comfortable working remotely.

Must-Have Skills

Experience in Help Desk supportKnowledge of Windows serversActive DirectoryVMwareCitrixOffice 365DNSDHCPTCP/IP

Nice-to-Have Skills

Security and NetworkingExperience with email and spam filtering servicesFamiliarity with backup applications

Tools & Platforms

Microsoft ExchangeOffice 365VMwareCitrix

Required Skills

Help Desknetwork supportsystem errors diagnosishardware requestsWindowsActive DirectoryVMwareCitrixOffice 365DNSDHCPTCP/IP

Hard Skills

Help DeskNetwork supportSystem errors diagnosisHardware requestsWindowsActive DirectoryVMwareCitrixMicrosoft ExchangeOffice 365DNSDHCPTCP/IP

Soft Skills

Customer serviceCommunicationTroubleshootingTeamworkProblem-solving

Industry & Role

Industry Healthcare
Job Function Deliver remote IT support for healthcare systems and infrastructure
Role Subtype Help Desk L2
Tech Domains Microsoft 365, Active Directory, VMware, Citrix, Windows Server

Keywords for Your Resume

help desknetwork supportsystem errorshardware requestswindowsactive directoryvmwarecitrixoffice 365dnsdhcptcp/ipcustomer servicetroubleshootingremote supportIT supportHelp DeskWindowsActive DirectoryVMwareCitrixOffice 365DNSDHCPTCP/IP

Deal Breakers

Lack of help desk or Windows support experience, No familiarity with VMware or Citrix, No remote work capability

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