Position Details
About this role
This role provides technical support to end users, handling hardware, network, and software issues, primarily in a remote environment. The technician will support meeting room technology and collaborate with teams across locations.
Key Responsibilities
- Provide end-user IT support
- Troubleshoot hardware and network issues
- Manage ServiceNow tickets
- Support meeting room technology
- Provision laptops and devices
Technical Overview
The position involves troubleshooting hardware, supporting Wi-Fi and network connectivity, managing ServiceNow tickets, and assisting with meeting room technology, using tools like Microsoft Teams.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with strong customer service skills, experience with hardware setup, and familiarity with remote support tools like ServiceNow and Microsoft Teams. They should be able to work independently and handle basic troubleshooting in a fast-paced environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with ServiceNow, No customer service background, Inability to work remotely, No hardware troubleshooting experience
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