Position Details
About this role
This role involves managing a help desk team, providing technical support, and ensuring high-quality IT services for users in a hybrid environment. The position requires hands-on troubleshooting and leadership skills.
Key Responsibilities
- Manage help desk team
- Troubleshoot escalated issues
- Maintain ticketing system
- Implement security best practices
- Coordinate with vendors
Technical Overview
The technical environment includes Windows servers, Microsoft 365, cloud services, VMware, Citrix, and network infrastructure. The candidate will oversee ticketing systems and security protocols.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with proven leadership experience in help desk environments, skilled in Windows server administration, cloud services, and network troubleshooting, with strong communication and customer service skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of help desk leadership experience, No Windows server or network troubleshooting skills, Inability to work onsite in Des Moines, No experience with JIRA or VMware
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