Position Details

Salary $15 – $19 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Entry-level IT Help Desk role focused on providing remote first-line support, handling tickets, and assisting end users with account, hardware, and software related issues while coordinating with internal teams and maintaining documentation.

Key Responsibilities

Handle tickets
Provide remote support
Resolve account/hardware/software issues
Work with internal teams
Maintain documentation

Technical Overview

Scope includes remote IT support, ticketing/tracking, and basic hardware/software troubleshooting with emphasis on account administration and end-user assistance; clearance eligibility is a noted factor.

Ideal Candidate

The ideal candidate is an entry-level IT Help Desk professional who can manage and resolve end-user issues via remote support, handle tickets efficiently, and demonstrate readiness to obtain or maintain interim/secret security clearance.

Must-Have Skills

Interim Secret clearanceSecret clearanceRemote supportAccount AdministrationHardwareSoftwareDocumentation

Nice-to-Have Skills

flexible hoursshift schedulecustomer-oriented

Required Skills

Help DeskTicketsRemote SupportAccount AdministrationHardwareSoftwareDocumentationEnd UsersInterim Secret clearanceSecret clearanceSecurity clearanceShift scheduleFlexible hoursCustomer-oriented

Hard Skills

Help DeskTicketsRemote SupportAccount AdministrationHardwareSoftwareDocumentationEnd UsersInterim Secret clearanceSecret clearanceSecurity clearanceShift scheduleFlexible hoursCustomer-oriented

Soft Skills

Customer-orientedFlexibleProblem-solvingCommunicationDocumentation

Industry & Role

Industry Consulting

Job Function Provide first-line IT support to end users and manage tickets for issues across hardware, software, and accounts.

Role Subtype Help Desk L1

Keywords for Your Resume

Help Desk Support Spec IHelp Desk Specialist IHelp DeskRemoteticketsRemote supportAccount AdministrationHardwareSoftwareSystem statusNetwork statusDocumentationInterim Secret clearanceSecret clearancesecurity clearanceend userscustomer-orientedshift scheduleflexible hourshelp deskremote supportaccount administrationhardwaresoftwaredocumentation

Deal Breakers

Lack of interim Secret/Secret clearance or inability to obtain clearance

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