Position Details

Type Contract

Experience entry

Exp. Years 0-3 years

Education Not specified

Category IT Support & Helpdesk

About this role

Onsite IT Help Desk role providing end-user support, device provisioning, and troubleshooting for internal employees in Westbrook, ME. You’ll configure new devices, assist with password issues, and maintain the knowledge base.

Key Responsibilities

Answer incoming calls to Help Desk
Troubleshoot problems and provide immediate resolution
Perform root cause analysis and develop checklists for typical problems
Image and set up new and reconfigured personal computers
Document issues and resolution on tracking system

Technical Overview

Role involves handling a Windows-based desktop/laptop environment, configuring new devices, imaging, and MS Office support. On-site, 40 hours/week with standard helpdesk workflow and tracking of issues.

Ideal Candidate

The ideal candidate is a beginner-level IT help desk specialist with strong customer service and device provisioning experience who can work onsite in Westbrook, ME.

Must-Have Skills

Customer ServiceHelp Desk/IT Troubleshootingconfiguring new computers

Tools & Platforms

Tracking systemKnowledge base

Required Skills

Customer ServiceHelp Desk/IT Troubleshootingconfiguring new computersMS OfficeOffice suitepassword issueswalk-up supportimage and setupon-site supporttelephone support

Hard Skills

Customer ServiceHelp Desk/IT Troubleshootingconfiguring new computersTroubleshootingImage and setup of new and reconfigured personal computersMS OfficeOffice suitePassword issuesWalk-up supportOn-site support

Soft Skills

CommunicationProblem-solvingCustomer serviceTeamworkTime managementAdaptability

Industry & Role

Industry IT Services

Job Function Provide on-site end-user IT support and device provisioning for internal employees.

Role Subtype Help Desk L1

Keywords for Your Resume

Help DeskHelp Desk Support SpecialistL1 supportIT supportonsitewestbrookmainecustomer servicetroubleshootingconfiguring new computersms officemicrosoft officepassword issuesoffice suitewalk-up supportimage and setuptracking systemknowledge basedesktop supporton-sitehelp desk support specialisthelp desk

Deal Breakers

Must be onsite in Westbrook, ME, Contract position only

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