✦ Luna Orbit — IT Support & Helpdesk

Help Desk Support Specialist

at TriMerge Consulting Group, PA

📍 Tampa, FL Onsite Posted March 13, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 3+ years
Education Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Category IT Support & Helpdesk

About this role

This role provides technical support to end-users, troubleshooting hardware, software, and network issues, ensuring smooth IT operations within the organization.

Key Responsibilities

  • Provide technical assistance to users
  • Diagnose and resolve hardware, software, and network issues
  • Support desktops, laptops, peripheral devices
  • Respond to help desk tickets
  • Provide user training and documentation

Technical Overview

Environment includes Windows, macOS, Linux, Active Directory, VPN, and help desk ticketing systems like ServiceNow, Jira, Zendesk.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with at least 3 years of experience troubleshooting hardware, software, and network issues. They possess strong customer service skills and familiarity with help desk ticketing systems and operating systems.

Must-Have Skills

Troubleshooting hardwareTroubleshooting softwareTroubleshooting network issuesActive DirectoryHelp Desk Ticketing Systems

Nice-to-Have Skills

Experience with ServiceNowExperience with JiraExperience with ZendeskVPNMicrosoft Office SuiteBasic understanding of networking fundamentals

Tools & Platforms

ServiceNowJiraZendeskMicrosoft Office SuiteActive Directory

Required Skills

Help Desk SupportActive DirectoryTroubleshooting hardwareTroubleshooting softwareTroubleshooting network issuesWindowsmacOSLinuxVPNCustomer ServiceHelp Desk Ticketing Systems

Hard Skills

WindowsmacOSLinuxMicrosoft Office SuiteHelp Desk Ticketing SystemsActive DirectoryNetworking fundamentalsVPN connectivityTroubleshooting hardwareTroubleshooting softwareTroubleshooting network issues

Soft Skills

TroubleshootingCustomer ServiceCommunicationProblem-solvingAnalytical SkillsTime Management

Certifications

Preferred

Basic understanding of Active DirectoryNetworking fundamentals

Industry & Role

Industry Information Technology
Job Function IT support and help desk technician

Keywords for Your Resume

Help Desk SupportTechnical SupportHelp Desk Ticketing SystemsActive DirectoryTroubleshooting hardwareTroubleshooting softwareTroubleshooting network issuesWindowsmacOSLinuxVPNCustomer ServiceRemote supportIT supportIT help desk

Deal Breakers

Less than 3 years of IT support experience, Lack of experience with Active Directory, Unwillingness to work on-site in Tampa, FL

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