Position Details
About this role
This role involves providing advanced technical support for secure satellite communication systems supporting national security operations, requiring clearances and extensive experience in IT support.
Key Responsibilities
- Provide Tier 3 technical support
- Manage incident resolution
- Maintain hardware and software systems
- Liaise with vendors and government entities
- Support 24/7 operations
Technical Overview
Supports mission-critical infrastructure with tools like ServiceNow, Remedy, remote desktop, and network troubleshooting, primarily in a government defense environment.
Ideal Candidate
The ideal candidate is a senior IT support specialist with at least 8 years of experience supporting DoD or government clients, holding an active TS/SCI clearance. They possess strong incident management skills, expertise with ticketing systems like ServiceNow and Remedy, and are capable of providing Tier 3 technical support in a mission-critical environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of active TS/SCI clearance, Less than 8 years of relevant experience, Inability to work on-site in Tampa, No experience supporting DoD or government clients
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