Position Details
About this role
Lead the Security Help Desk team, overseeing daily operations, managing complex technical issues, and ensuring high-quality customer support while maintaining security and compliance standards.
Key Responsibilities
- Manage help desk operations
- Mentor support staff
- Coordinate incident response
- Ensure security compliance
- Improve support workflows
Technical Overview
Support desk operations with focus on cybersecurity, incident response, and ticketing systems. Requires leadership in a remote setting.
Ideal Candidate
The ideal candidate is a seasoned IT support professional with at least 5 years of help desk experience, holding a Security+ certification and active Secret clearance. They should demonstrate strong leadership, troubleshooting, and organizational skills, capable of managing complex support issues in a remote environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
No Security+ certification, Lack of Secret clearance, Less than 5 years of IT support experience, Inability to work remotely
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