Position Details
About this role
This role involves providing first-line IT support to users, troubleshooting hardware and software issues, and managing device onboarding and offboarding processes in a fast-paced environment.
Key Responsibilities
- Provide Tier 1/2 help desk support
- Troubleshoot end-user issues
- Handle onboarding/offboarding
- Manage Active Directory and Azure AD permissions
- Support remote and on-site users
Technical Overview
Supports hardware, software, and access requests using tools like Zendesk, Active Directory, Azure AD, and Intune. Focuses on onboarding, device management, and user communication.
Ideal Candidate
The ideal candidate is a mid-level help desk technician with experience supporting hardware, software, and user access in a fast-paced environment. They should be proficient with ticketing systems, Active Directory, Azure AD, and device management tools.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with help desk ticketing systems, No experience with Active Directory or Azure AD, Unwillingness to support remote users, No troubleshooting experience
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile