Position Details

Type Full-Time

Experience entry

Exp. Years 1-3 years (preferred)

Education High School Diploma or equivalent

Category IT Support & Helpdesk

About this role

Provide on-site IT support for defense sector clients, focusing on PC/LAN, Windows server environments, and network devices. Serve as a frontline technician for troubleshooting and incident resolution, coordinated with internal teams.

Key Responsibilities

Provide on-site and remote help desk support
Troubleshoot Windows client/server and network issues
Manage file and printer sharing
Coordinate with vendors for hardware warranties
Track projects and issues to completion

Technical Overview

Work with Windows client/server ecosystems, Cisco networking, and on-site hardware handling; perform troubleshooting and basic network tasks in an on-site setting, with potential lifting requirements.

Ideal Candidate

The ideal candidate is a junior IT/Help Desk specialist with 1-3 years PC/LAN experience, solid Windows client/server knowledge, Cisco networking basics, and the ability to work on-site in Jacksonville, FL, including lifting up to 25 pounds.

Must-Have Skills

High School Diploma or equivalentAbility to work independentlyAbility to track projects and issues to completionExcellent written and verbal communications skills

Nice-to-Have Skills

1-3 years PC/LAN support experienceExcellent troubleshooting skillsKnowledge of Microsoft Windows 11Server 2016/2019/2022Knowledge of file and printer sharingManagement of Cisco routers and switchesDefense industry experience

Tools & Platforms

Microsoft WindowsWindows ServerCisco routers and switches

Required Skills

High School Diploma or equivalentPC/LAN supportWindows 11Windows Server 2016/2019/2022File sharingPrinter sharingCisco routers and switchesTroubleshootingDefense industry experienceOn-site interactionIndependent work1-3 years PC/LAN experienceBackground check

Hard Skills

Windows 11Windows Server 2016Windows Server 2019Windows Server 2022File sharingPrinter sharingCisco routers and switchesPC/LAN supportTroubleshootingDefense industry experiencePhysical lifting up to 25 pounds

Soft Skills

Excellent written and verbal communicationsIndependent workTeamworkCustomer service

Industry & Role

Industry Defense

Job Function On-site IT support and desktop engineering for Jacksonville-based clients

Role Subtype Help Desk L1

Tech Domains Windows Server, Cisco Networking, Networking / TCP-IP, File Sharing, Printer Sharing

Keywords for Your Resume

Help Desk TechnicianIT Help DeskPC/LAN supportWindows 11Windows Server 2016Windows Server 2019Windows Server 2022File sharingPrinter sharingCisco routers and switchesTroubleshootingDefense industryOn-siteHigh School Diploma or equivalentIndependent work1-3 years PC/LAN support experienceMultilingualOn-site interactionBackground checkhelp deskpc/lan supportwindows 11windows server 2016windows server 2019windows server 2022cisco routers and switchestroubleshootingon-sitehigh school diploma

Deal Breakers

Lack of High School Diploma or equivalent, Inability to work on-site in Jacksonville, FL, No experience with Windows server environments, Inability to lift up to 25 pounds

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