Position Details

Type Full-Time

Experience entry

Exp. Years 1–3 years

Education Bachelor’s degree a plus

Category IT Support & Helpdesk

About this role

This role provides technical support to internal staff and clients, managing support tickets, troubleshooting hardware and software issues, and ensuring high customer satisfaction.

Key Responsibilities

Support users via tickets
Troubleshoot hardware/software
Manage support tickets
Document issues
Ensure customer satisfaction

Technical Overview

The technical environment involves troubleshooting hardware, software, and network issues, using ticketing systems and Microsoft Office tools, with a focus on customer support.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with strong troubleshooting and customer service skills, eager to support users and resolve technical issues efficiently in a fast-paced environment.

Must-Have Skills

Customer serviceTroubleshootingTicket managementCommunication

Nice-to-Have Skills

IT support experienceKnowledge of network and hardware supportDocumentation skills

Tools & Platforms

Ticketing systemsMicrosoft Office

Required Skills

TroubleshootingHardware supportSoftware supportNetwork supportTicket managementCustomer serviceDocumentationMicrosoft Office

Hard Skills

TroubleshootingHardware supportSoftware supportNetwork supportTicket managementCustomer serviceDocumentationMicrosoft Office

Soft Skills

CommunicationProblem-solvingCustomer focusOrganizationTeamwork

Industry & Role

Industry IT Support / Customer Service / Technology

Job Function IT support and helpdesk technician

Keywords for Your Resume

Help Desk TechnicianIT supportTroubleshootingHardware supportSoftware supportNetwork supportTicket managementCustomer serviceDocumentationMicrosoft Office

Deal Breakers

Lack of troubleshooting experience, Poor communication skills, Unwillingness to work onsite, No customer service experience

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