About this role
This role supports Naval Hospital Jacksonville by providing help desk technician services focused on troubleshooting printers, mobile devices, networks, and IP cameras. The technician will use trouble ticket systems and maintain accurate documentation and hardware records while meeting ongoing information assurance training and certification requirements.
Key Responsibilities
- Troubleshoot printers, printing/scanning devices, and networked MFDs including Xerox MFD
- Use NHJ Trouble Ticket System or Remedy and maintain required documentation
- Support Windows 2007 and Windows 10 environments including email, encryption, and device apps
- Troubleshoot networks and cable connectivity using Fluke equipment and install/troubleshoot IP cameras
- Perform VPN troubleshooting and use remote support tools (Dameware/Hyena) to support end users
Technical Overview
The technician will operate in a Windows 2007 and Windows 10 support environment and troubleshoot network and cable connectivity with Fluke equipment. They will support secure communications and mobile device applications, perform VPN troubleshooting (Juniper Virtual Private Network (VPN)), use remote support tools (Dameware/Hyena), and handle IP camera installation and troubleshooting.
Ideal Candidate
The ideal candidate is a Help Desk Technician with 4+ years of experience troubleshooting mobile computing devices and supporting users with Windows environments (Windows 2007 and Windows 10). They hold an active Security+ CE (enrolled in CEP) certification, have hands-on experience with VPN troubleshooting (including Juniper VPN), remote support tools (Dameware/Hyena), and network troubleshooting using Fluke equipment, plus experience installing/troubleshooting IP cameras.
Must-Have Skills
Current Security+ CE (enrolled in CEP) CertificationMust meet at time of award and maintain all Information Assurance Training (IAT) Level II requirementsMust have a current Security+ CE (enrolled in CEP) certificationprior to accepting employment with the Naval Hospital Jacksonvilleexperience with trouble ticket systems such as NHJ Trouble Ticket SystemRemedy (or similar system)Knowledge and experience with Windows 2007 & Windows 10Knowledge of and experience with e-mailencryptionUnderstanding of network essentialstroubleshooting network and cable connectivity using Fluke equipmentKnowledge and experience with the installation and troubleshooting IP camerasFour (4) years of experience with mobile computing device troubleshootingExperience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programsExperience using remote support tools such as Dameware or Hyena
Nice-to-Have Skills
Six (6) months of experience working with and troubleshooting thin/ Zero client solutions such as Clinical Desktop Program/Dell Wyse ClientSecret Clearance - Active or inactive is preferable
Tools & Platforms
NHJ Trouble Ticket SystemRemedyMicrosoft OfficeAdobeFlukeDamewareHyenaJuniper Virtual Private Network (VPN)Clinical Desktop ProgramDell Wyse Client
Required Skills
printer functionsprinting and scanning troubleshootingnetworked Multifunction Devices (MFD)Xerox MFDtrouble ticket systemsNHJ Trouble Ticket SystemRemedydocumentationWindows 2007Windows 10e-mailencryptionvoiceApple iOSAndroidBlackberryhardware database maintenanceMicrosoft Office bundleAdobenetwork essentialsnetwork troubleshootingcable connectivityFluke equipmentIP camerasinstallation and troubleshooting IP camerasSecurity+ CE (enrolled in CEP)Information Assurance Training (IAT) Level IIVPN troubleshootingJuniper Virtual Private Network (VPN)remote support toolsDamewareHyenathin/Zero client solutionsClinical Desktop ProgramDell Wyse ClientSecret Clearance
Hard Skills
printer functionsprinting troubleshootingscanning devices troubleshootingnetworked Multifunction Devices (MFD)Xerox MFDtrouble ticket systemsNHJ Trouble Ticket SystemRemedydocumentation required within the systemWindows 2007Windows 10Windows current versionsWindows advancementsemailencryptionvoiceApple iOS device applicationsAndroid device applicationsBlackberry device applicationshardware database maintenanceMicrosoft Office bundleAdobenetwork essentialsnetwork troubleshootingcable connectivityFluke equipmentIP camerasinstallation and troubleshooting IP camerasmobile computing device troubleshootingtablet PCsnotebook PCsJuniper Virtual Private Network (VPN)VPN troubleshootingremote support toolsDamewareHyenathin client solutionsZero client solutionsClinical Desktop ProgramDell Wyse Clientsecurity+ CE (enrolled in CEP)
Soft Skills
communications skills to keep the COR aware of needs and requirementsprofessional documentation in trouble ticket systemsability to maintain accurate database of hardware and accessoriescustomer service and technical support
Certifications
Required
Security+ CE (enrolled in CEP)
Keywords for Your Resume
Help Desk Technicianprinter functionsprinting and scanning devicesnetworked Multifunction Devices (MFD)Xerox MFDtrouble ticket systemsNHJ Trouble Ticket SystemRemedydocumentation required within the systemWindows 2007Windows 10Windowse-mailencryptionvoiceApple iOSAndroidBlackberryMicrosoft OfficeAdobenetwork essentialsnetwork troubleshootingcable connectivityFlukeIP camerasinstallation and troubleshooting IP camerasSecurity+ CE (enrolled in CEP)Information Assurance Training (IAT) Level IIInformation Assurance/ Cyber Security Workforce Improvement ProgramJourneyman level of Specialty Area 41Customer Service and Technical SupportNHJ Computing Environment (CE) training/certificationJuniper Virtual Private Network (VPN)VPN troubleshootingremote support toolsDamewareHyenathin client solutionsZero client solutionsClinical Desktop ProgramDell Wyse ClientSecret Clearance
Deal Breakers
Must have a current Security+ CE (enrolled in CEP) certification prior to accepting employment, Must meet and maintain Information Assurance Training (IAT) Level II requirements, Must be able to support Windows 2007 and Windows 10 environments, Must have experience with trouble ticket systems such as NHJ Trouble Ticket System or Remedy
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile