Position Details

Salary $22 – $30 USD / year

Type Not Specified

Experience entry

Exp. Years 2 years

Education Two years post high school technical education or equivalent

Category IT Support & Helpdesk

About this role

Provides technical computer support and training to internal users via phone, resolving issues related to hardware, software, and network components.

Key Responsibilities

Provides technical support
Assists with software/hardware issues
Coordinates referrals to specialists
Supports internal training
Troubleshoots network problems

Technical Overview

Supports Windows-based systems, PC hardware, and basic network troubleshooting, including Ethernet, wireless, and TCP/IP protocols.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with at least two years of technical education or experience. They should possess strong communication skills, basic knowledge of hardware, software, and networks, and be capable of providing remote technical support to internal users.

Must-Have Skills

Two years post high school technical education or equivalentStrong communication and interpersonal skillsKnowledge of PC hardwareWorking knowledge of Microsoft OfficeBasic understanding of computer networks and components

Nice-to-Have Skills

Experience with Lotus NotesExperience with WindowsAbility to lift up to 50 lbs

Tools & Platforms

Microsoft OfficeLotus NotesWindows

Required Skills

Microsoft OfficeLotus NotesWindowsPC hardwareComputer networksEthernetWirelessTCP/IP

Hard Skills

Microsoft OfficeLotus NotesWindowsPC hardwareComputer networksEthernetWirelessTCP/IP

Soft Skills

CommunicationInterpersonal skillsProblem-solvingFollow-throughInitiativePrioritizationTime management

Industry & Role

Industry Manufacturing

Job Function IT support and helpdesk technician

Keywords for Your Resume

Help Desk TechnicianIT SupportTechnical computer supportPC hardwareMicrosoft OfficeLotus NotesWindowsComputer networksEthernetWirelessTCP/IPCustomer supportTroubleshootingHardware supportSoftware supportNetwork support

Deal Breakers

Lack of technical support experience, Inability to lift up to 50 lbs, No knowledge of PC hardware or networks

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile