Position Details
About this role
This role provides remote IT support for healthcare clinics, troubleshooting hardware/software issues, and maintaining network security to ensure smooth clinic operations.
Key Responsibilities
- Respond to help desk requests
- Troubleshoot hardware/software issues
- Support network security
- Manage user accounts
- Collaborate with IT team
Technical Overview
The role involves troubleshooting Windows, Active Directory, network security, and using ticketing tools like Jira and ServiceNow in a healthcare setting.
Ideal Candidate
The ideal candidate is an entry-level help desk technician with experience in troubleshooting Windows, Active Directory, and ticketing systems like Jira and ServiceNow. They should excel in customer service and problem-solving in a remote healthcare IT environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with help desk tools, No knowledge of Active Directory or ticketing systems, Unwillingness to work remotely
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