Position Details

Type Not Specified

Experience entry

Exp. Years 3+ years

Education Bachelor’s degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field

Category IT Support & Helpdesk

About this role

This role provides technical support to end-users, troubleshooting hardware and software issues, primarily supporting Microsoft 365 applications, in an onsite environment in Washington, DC.

Key Responsibilities

Provide technical support
Support Microsoft 365 apps
Troubleshoot network issues
Manage assets
Respond to client requests

Technical Overview

The technical scope includes end-user support, Microsoft 365 applications, network troubleshooting, and mobile device management, with a focus on customer service and SLA adherence.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with at least 3 years of experience providing technical support for end-users, proficient in Microsoft 365 applications, and capable of handling client issues onsite in Washington, DC.

Must-Have Skills

Provide technical supportSupport M365 applicationsRespond to client requestsComplete tickets within SLA

Nice-to-Have Skills

A+ CertificationExperience with enterprise hardware/softwareMobile device support

Tools & Platforms

Microsoft 365OutlookOneDriveTeams

Required Skills

Help DeskTechnical SupportMicrosoft 365OutlookOneDriveTeamsAsset ManagementNetwork TroubleshootingVirus RemovalMobile Device Support

Hard Skills

Help DeskTechnical SupportMicrosoft 365OutlookOneDriveTeamsAsset ManagementNetwork TroubleshootingVirus RemovalMobile Device Support

Soft Skills

communicationcustomer serviceproblem-solvingtime management

Certifications

Required

A+

Preferred

CompTIA Certification

Industry & Role

Industry Technology

Job Function Deliver onsite technical support and resolve end-user IT issues.

Role Subtype Help Desk L1

Tech Domains Microsoft 365, Help Desk, IT Support

Keywords for Your Resume

Help DeskTechnical SupportMicrosoft 365OutlookOneDriveTeamsAsset ManagementNetwork TroubleshootingVirus RemovalMobile Device SupportOnsiteWashington DCHelp Desk TechnicianIT SupportCustomer ServiceSupport SpecialistCompTIA A+Enterprise ITTroubleshootingClient Support

Deal Breakers

No onsite support experience, Lack of customer service skills, No Microsoft 365 support experience, Unwilling to work onsite in Washington, DC

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