Position Details
About this role
This role involves providing remote IT support for healthcare clinics, troubleshooting hardware and software issues, and maintaining IT infrastructure to ensure smooth operations across multiple locations.
Key Responsibilities
- Respond to help desk requests
- Troubleshoot hardware/software issues
- Support network infrastructure
- Manage user accounts
- Collaborate with IT team
Technical Overview
The position requires expertise in Windows, Active Directory, ticketing systems like Jira and ServiceNow, and network troubleshooting tools such as Meraki and VPNs.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with experience in troubleshooting Windows, Active Directory, and help desk ticketing systems like Jira and ServiceNow. They should possess strong communication skills and a customer-focused approach to resolve technical issues remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with help desk tools, No knowledge of Active Directory or ticketing systems, Unwillingness to work remotely
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