About this role
Help Desk Technician role focused on installing, configuring, maintaining, and troubleshooting desktop and laptop systems plus related hardware, software, and peripherals. You will support end users through help desk tickets, phone, or in-person and maintain system upkeep and IT inventory documentation.
Key Responsibilities
- Install, configure, and upgrade computers, printers, and peripheral devices
- Diagnose and resolve hardware, software, and network connectivity issues
- Provide technical support via help desk tickets, phone, or in-person
- Perform system maintenance such as software updates, virus scans, and data backups
- Set up and manage user accounts, permissions, and security settings
Technical Overview
Hands-on IT support for desktop and laptop computers, printers, peripheral devices, and troubleshooting of hardware, software, and network connectivity issues. Performs maintenance including software updates, virus scans, and data backups, while managing user accounts, permissions, and security settings.
Ideal Candidate
The ideal candidate is an IT support professional experienced with installing, configuring, and troubleshooting desktop and laptop computers, printers, and peripheral devices. They provide help desk support via tickets, phone, or in-person, and are comfortable handling maintenance such as software updates, virus scans, and data backups while keeping accurate IT inventory records.
Must-Have Skills
installconfigureand upgrade computersprintersand peripheral devicesDiagnose and resolve hardwaresoftwareand network connectivity issuesProvide technical support to end users via help desk ticketsphoneor in-personPerform system maintenance such as software updatesvirus scansand data backupsSet up and manage user accountspermissionsand security settingsMaintain accurate inventory records for IT equipment and licensesDocument troubleshooting stepssolutionsand IT support procedures
Nice-to-Have Skills
Stay up to date with current trends and best practices in IT support
Tools & Platforms
help desk ticketsvirus scansdata backupsinventory records for IT equipment and licenses
Required Skills
installconfigureand upgrade computersprintersand peripheral devicesDiagnose and resolve hardwaresoftwareand network connectivity issuesProvide technical support to end users via help desk ticketsphoneor in-personPerform system maintenance such as software updatesvirus scansand data backupsSet up and manage user accountspermissionsand security settingsMaintain accurate inventory records for IT equipment and licensesDocument troubleshooting stepssolutionsand IT support proceduresAssist with the rollout of new technologyCoordinate equipment repairs with vendorsStay up to date with current trends and best practices in IT support
Hard Skills
installing desktop and laptop computersconfiguring desktop and laptop computersmaintaining desktop and laptop computerstroubleshooting desktop and laptop computershardware troubleshootingsoftware troubleshootingnetwork connectivity issues troubleshootinginstallconfigureand upgrade computersinstallconfigureand upgrade printersinstallconfigureand upgrade peripheral deviceshelp desk ticketsphone supportin-person supportsoftware updatesvirus scansdata backupsuser account setupuser permissions configurationsecurity settings configurationIT equipment inventory recordsIT license inventory recordsdocumenting troubleshooting stepsdocumenting IT support proceduresrollout of new technologyrollout of new hardwarerollout of new operating systemsrollout of new applicationscoordinating equipment repairs with vendors
Soft Skills
providing technical support to end-userscommunication with end usersproblem-solvingdocumentationcustomer servicestaying up to date with trends and best practicescoordination with vendors
Keywords for Your Resume
Help Desk Technicianhelpdesk technicianhelp desk ticketsend userstechnical supportdesktop supportlaptop supportdesktop and laptop computershardware troubleshootingsoftware troubleshootingnetwork connectivity issuesprintersperipheral devicessoftware updatesvirus scansdata backupsuser accountspermissionssecurity settingsIT equipment inventorylicensesvendor coordinationtroubleshooting stepsIT support proceduresrollout of new technology
Deal Breakers
Must be able to provide technical support via help desk tickets, phone, or in-person
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