✦ Luna Orbit — System Administration

HELP DESK TECHNICIAN

at The University of Alabama at Birmingham

📍 Tampa, FL Onsite 💰 $16 – $26 USD / year Posted April 15, 2026
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Position Details

Salary $16 – $26 USD / year
Type Not Specified
Experience entry
Exp. Years Not specified
Education Associate's degree in Computer Science, Electronics or a related field required
Category System Administration

About this role

Help Desk Technician providing first-line support for hardware, software, and network issues for university/medical center users. Monitors help desk channels, manages the ticketing system, and performs account setup, password resets, and remote desktop support.

Key Responsibilities

  • Monitor help desk phones, emails, and electronic problem reporting mechanisms
  • Provide computer hardware, software, and network problem resolutions
  • Diagnose and troubleshoot hardware, software, and network issues; maintain endpoints (desktops, laptops, mobile devices, printers)
  • Manage and document tickets with correct prioritization and routing for urgent/emergency requests
  • Set up user accounts, reset passwords, manage access, and support remote users using remote desktop

Technical Overview

Primary scope includes troubleshooting and resolving issues across operating systems, desktops, laptops, mobile devices, and printers. Uses a problem management database and ticketing workflow to document, prioritize, and route urgent and emergency requests with timely communication.

Ideal Candidate

The ideal candidate is an entry-level Help Desk Technician who can serve as the first point of contact for user technical issues. They are comfortable troubleshooting hardware, software, and network problems, managing tickets, performing user account setup and password resets, and supporting remote users via remote desktop tools.

Must-Have Skills

first point of contact for users seeking technical assistancemonitoring help desk phonese-mailsand electronic problem reporting mechanismsmanaging ticketing systemhardwaresoftwareand network troubleshootinguser account setuppassword resetsaccess managementremote users support using remote desktop and support tools

Required Skills

help desk phone supportticketing systemproblem management databasehardware troubleshootingsoftware troubleshootingnetwork troubleshootingdesktop supportmobile device supportprinter supportoperating systemsoffice productivity softwareuser account setuppassword resetsaccess managementremote desktop supportdocumentationsecurity awareness

Hard Skills

help desk phone supportemail supportticketing systemproblem management databasehardware troubleshootingsoftware troubleshootingnetwork troubleshootingdesktop supportlaptop supportmobile device supportprinter troubleshootingoperating system supportoffice productivity software supportcommon business applications supportuser account setuppassword resetsaccess managementremote desktop supportsupport tools

Soft Skills

customer servicetimely responsivenessdocumentationteam playerself-motivatedwork under minimal guidanceeducation and user guidancesecurity awareness coaching

Industry & Role

Industry Education
Job Function Deliver first-line IT support and ticket-based troubleshooting for end users
Role Subtype Help Desk L1

Keywords for Your Resume

Help Desk Technicianhelp deskfirst point of contactticketing systemhardware troubleshootingsoftware troubleshootingnetwork troubleshootingproblem management databaseuser account setuppassword resetsaccess managementremote desktopdesktop supportlaptopmobile devicesprintersoperating systemsoffice productivity softwarecustomer servicedocumentationsecurity awareness

Deal Breakers

Must be able to work onsite (no remote work option mentioned), Associate's degree required in Computer Science, Electronics or a related field

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