Position Details

Type Full-Time

Experience mid

Exp. Years 2 years

Education Bachelor's degree in Information Technology or related field preferred; equivalent work experience and relevant certifications may be considered.

Category IT Support & Helpdesk

About this role

IT Help Desk II role providing escalated and frontline IT support for end users; focus on AD, printers, VOIP, imaging/deployment; supports Windows and macOS; on-site in Boca Raton with travel.

Key Responsibilities

Provide advanced troubleshooting for escalated Tier I issues
Configure, deploy, troubleshoot, and repair hardware and software
Manage Active Directory accounts, group policies, and permissions
Install, configure, and maintain office printers and multifunction devices; troubleshoot printing issues
Manage VOIP phone systems; respond to tickets with updates

Technical Overview

Supports Windows and macOS endpoints, AD management, printers, IP telephony, imaging and deployment; requires strong communication and project management; on-site with 5% travel.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 2+ years of experience, strong Active Directory, printer, IP phone, imaging, deployment, and project management skills; comfortable supporting Windows and macOS; on-site in Boca Raton.

Must-Have Skills

Active Directory administrationPrintersHardware troubleshootingSoftware troubleshootingIP phone systemsComputer imagingDeploymentProject managementExcellent communication

Nice-to-Have Skills

CompTIA A+CompTIA Network+Cisco Certified Network Associate (CCNA)ITIL FoundationCompTIA Security+Microsoft Certified: Azure Fundamentals

Required Skills

Active Directory administrationPrintersIP phone systemsVOIPVoice over IPWindowsmacOSComputer imagingDeploymentProject managementHardware troubleshootingSoftware troubleshootingIT documentationEnd-user supportTicketing systemsCommunicationInterpersonal skills

Hard Skills

Active DirectoryADPrinter managementPrintersIP phone systemsVOIPVoice over IPWindowsmacOSComputer imagingDeploymentProject managementHardware troubleshootingSoftware troubleshootingIT documentation

Soft Skills

Excellent communicationInterpersonal skillsTeamworkProblem-solvingTime managementAttention to detail

Certifications

Preferred

CompTIA A+CompTIA Network+Cisco Certified Network Associate (CCNA)ITIL FoundationCompTIA Security+Microsoft Certified: Azure Fundamentals

Industry & Role

Industry Consulting

Job Function Provide frontline and escalated IT support for end-users across Windows/macOS environments, AD management, hardware/software issues, and VOIP/printers in a Boca Raton office.

Role Subtype Help Desk L2

Tech Domains Active Directory, VoIP / Unified Communications, Windows Server

Keywords for Your Resume

Help Desk Technician IIHelp DeskActive DirectoryADActive Directory administrationPrintersPrinter managementIP phone systemsVOIPVoice over IPWindowsmacOSComputer imagingDeploymentProject managementCompTIA A+CompTIA Network+Cisco Certified Network Associate (CCNA)ITIL FoundationCompTIA Security+Microsoft Certified: Azure FundamentalsService deskEnd user supportWindows 10/11On-siteCCNA

Deal Breakers

Not located in Boca Raton, FL, Not willing to work on-site, Lack of 2+ years IT support experience

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