✦ Luna Orbit — IT Support & Helpdesk

Help Desk Technician Job at MicroPower Direct in Tampa

at MicroPower Direct

📍 Tampa, FL Onsite Posted March 12, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Assist clients with technical issues related to hardware and software, providing support via phone, in person, or electronically.

Key Responsibilities

  • Provide technical assistance with hardware and software
  • Resolve client issues via multiple channels
  • Track customer issues and resolutions
  • Recommend hardware and software improvements
  • Build rapport with clients

Technical Overview

Provides technical support for computer hardware and software, troubleshooting issues, and recommending improvements.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong troubleshooting skills, excellent communication, and a positive attitude. They have experience providing technical assistance and customer service in fast-paced environments.

Must-Have Skills

Previous experience in ITcustomer serviceor related fieldsAbility to build rapport with clientsTroubleshooting skillsCritical thinking skillsPositive and professional demeanor

Required Skills

Help DeskTechnical AssistanceHardware TroubleshootingSoftware TroubleshootingCustomer ServicePhone SupportIn-person SupportElectronic Support

Hard Skills

Help DeskTechnical AssistanceHardware TroubleshootingSoftware TroubleshootingCustomer ServicePhone SupportIn-person SupportElectronic Support

Soft Skills

Rapport BuildingTroubleshootingCritical ThinkingProfessional DemeanorCommunication Skills

Industry & Role

Industry Information Technology
Job Function IT help desk support and client issue resolution

Keywords for Your Resume

Help Desk TechnicianTechnical AssistanceHardware TroubleshootingSoftware TroubleshootingCustomer ServicePhone SupportIn-person SupportElectronic SupportIT SupportHelp DeskTroubleshootingClient SupportTechnical SupportCustomer Support

Deal Breakers

Lack of customer service experience, No troubleshooting skills, Unprofessional demeanor, No prior IT or help desk experience

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