Position Details
About this role
This role involves providing senior-level help desk support, troubleshooting complex infrastructure issues, managing Windows Server and Active Directory, and supporting network and security systems onsite in Tampa.
Key Responsibilities
- Escalate and resolve complex IT issues
- Manage Windows Server and Active Directory
- Configure and support firewalls and networking
- Support virtualization environments
- Ensure system security and compliance
Technical Overview
Environment includes Windows Server, Active Directory, Microsoft 365, networking, firewalls, virtualization (Hyper-V, VMware), and cybersecurity. The role requires advanced troubleshooting and escalation management.
Ideal Candidate
The ideal candidate is a senior IT support professional with over 5 years of experience managing Windows Server, Active Directory, and networking environments. They should have strong troubleshooting skills, experience with firewalls and virtualization, and the ability to handle complex escalations onsite.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 5 years of experience, No experience with Windows Server or Active Directory, No onsite support experience, Lack of troubleshooting skills, No knowledge of firewalls or virtualization
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