Position Details
About this role
This position provides advanced end-user support, including hardware installation, troubleshooting, and software support, primarily on-site. It involves managing support tickets, documenting activities, and ensuring customer satisfaction.
Key Responsibilities
- Install and troubleshoot hardware/software
- Support end-users
- Manage support tickets
- Document activities
- Provide on-site support
Technical Overview
Supports Windows 7, Microsoft Office, and network protocols. Uses call tracking and knowledge base tools for support management, with a focus on hardware and software troubleshooting.
Ideal Candidate
The ideal candidate is a mid-level end-user support analyst with over three years of experience in hardware and software troubleshooting, particularly with Windows 7 and Microsoft Office. They are proactive, detail-oriented, and capable of providing on-site technical support efficiently.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 3 years of experience, Lack of experience with Windows 7 or Microsoft Office, Unwillingness to work on-site in St. Petersburg, FL, No relevant degree
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