✦ Luna Orbit — IT Support & Helpdesk

Help Desk- Tier I

at Sparibis

📍 Orlando, FL Onsite Posted March 10, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 2+ years
Education Bachelor's Degree required
Category IT Support & Helpdesk

About this role

This role involves providing help desk support for government and military systems, diagnosing technical issues, and ensuring security compliance. The position requires experience with cloud environments, NIPR networks, and the ability to obtain a Top Secret clearance.

Key Responsibilities

  • Answer support queries
  • Diagnose and resolve technical issues
  • Escalate complex problems
  • Support NIPR and cloud environments
  • Maintain security compliance

Technical Overview

The technical scope includes help desk operations, NIPR and cloud environments, AWS, DevOps tools like Gitlab, and cybersecurity standards such as NIST and AR 25-2.

Ideal Candidate

The ideal candidate is an entry-level help desk specialist with at least 2 years of experience providing technical support in government or military environments. They should have strong communication skills, familiarity with AWS and NIPR systems, and the ability to obtain a Top Secret security clearance.

Must-Have Skills

Customer serviceHelp desk supportTroubleshootingITILNIPR environmentsAWSAmazon Web ServicesSecurity clearanceU.S. Citizenship

Nice-to-Have Skills

DevOpsGitlabCloud environmentsMoodleCyber SecurityAR 25-2NIST standards

Tools & Platforms

Help desk systemsNIPRAWSAmazon Web ServicesGitlabMoodle

Required Skills

Customer serviceTroubleshootingITILHelp desk systemsNIPR environmentsAWSAmazon Web ServicesSecurity clearanceCyber SecurityGitlabMoodle

Hard Skills

Customer serviceTechnical issue diagnosisITIL processesHelp desk systemsNIPR environmentsCloud environmentsDevOpsGitlabAWSAmazon Web ServicesSecurity clearanceInformation ManagementCyber SecurityAR 25-2NIST 8500.2NIST SP 800-53NIST SP 800-53A

Soft Skills

CommunicationProblem-solvingCustomer serviceTeamwork

Certifications

Required

Security clearance

Industry & Role

Industry Government/Public Sector
Job Function Help desk support and technical troubleshooting for government systems

Clearance & Visa

Clearance Required Up to Top Secret

Keywords for Your Resume

Help DeskCustomer serviceTroubleshootingITILHelp desk systemsNIPR environmentsAWSAmazon Web ServicesSecurity clearanceCyber SecurityAR 25-2NIST 8500.2NIST SP 800-53NIST SP 800-53AGitlabMoodle

Deal Breakers

Lack of U.S. Citizenship, No ability to obtain or maintain a Top Secret clearance, Less than 2 years of relevant experience, No experience with help desk or customer support

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