✦ Luna Orbit — IT Support & Helpdesk

HELPDESK AGENT

at Care Resource Community Health Center

📍 Miami, FL, US Onsite Posted March 17, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 1 year
Education High School Diploma
Category IT Support & Helpdesk

About this role

Provides first-level IT support for healthcare staff, handling tickets, troubleshooting, and account management in a helpdesk environment.

Key Responsibilities

  • Receive and triage tickets
  • Provide technical assistance
  • Manage user accounts
  • Document tickets and IT assets
  • Escalate issues as needed

Technical Overview

Supports Windows Active Directory, Office 365, and basic troubleshooting, using helpdesk ticketing systems in a healthcare setting.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with at least 1 year of experience, holding an A+ certification, and capable of providing technical assistance in a healthcare environment. Strong customer service and troubleshooting skills are essential.

Must-Have Skills

High school diploma1 year of IT experienceA+ certification

Tools & Platforms

Office 365Windows Active DirectoryHelpdesk Ticketing System

Required Skills

Help deskWindows Active DirectoryOffice 365TroubleshootingTicketing SystemCustomer ServiceUser Account ManagementA+ certification

Hard Skills

Helpdesk SupportWindows Active DirectoryOffice 365TroubleshootingTicketing SystemIT Asset DocumentationCustomer ServiceBasic TroubleshootingUser Account Management

Soft Skills

Customer ServiceCommunicationTeamworkOwnershipCustomer Service OrientationProblem-solvingIndependence

Certifications

Required

CompTIA A+

Industry & Role

Industry Healthcare IT
Job Function IT helpdesk support for healthcare organization
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help deskIT supportwindows active directoryoffice 365troubleshootingticketing systemcustomer serviceuser account managementA+ certificationhelpdesk supportend user supporton-sitehealthcare ITtechnical assistanceIT asset documentation

Deal Breakers

Lack of A+ certification, Less than 1 year of IT experience, No high school diploma

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