Position Details

Type Not Specified

Experience entry

Exp. Years 2+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Provide technical assistance and support to end-users, diagnosing and resolving hardware and software issues, and maintaining support documentation.

Key Responsibilities

Provide technical support
Diagnose and resolve issues
Assist with user training
Manage support tickets
Maintain documentation

Technical Overview

Support and troubleshoot hardware/software on Windows and macOS, manage support tickets, and assist with user training and system maintenance.

Ideal Candidate

The ideal candidate is an entry-level Helpdesk Analyst with 2+ years of experience providing technical support, skilled in troubleshooting hardware and software, and capable of training end-users.

Must-Have Skills

Technical assistanceHardware and software supportUser trainingExperience with helpdesk ticketing systems

Nice-to-Have Skills

Experience with O365 ApplicationsMicrosoft Certified IT Professional (MCITP)

Tools & Platforms

Helpdesk ticketing systemsO365 Applications

Required Skills

Helpdesk supportHardware troubleshootingSoftware troubleshootingUser trainingOperating systemsSupport requestsTicketing systemsO365 Applications

Hard Skills

Helpdesk supportHardware troubleshootingSoftware troubleshootingUser trainingOperating systemsComputer systemsSupport requestsTicketing systems

Soft Skills

CommunicationCustomer serviceProblem-solvingTraining skills

Certifications

Required

CompTIA A+

Preferred

Microsoft Certified IT Professional (MCITP)

Industry & Role

Industry IT Services, Support

Job Function Helpdesk support and technical assistance for end-user systems

Keywords for Your Resume

Helpdesk AnalystHelpdesk supportHardware troubleshootingSoftware troubleshootingUser trainingOperating systemsSupport requestsTicketing systemsO365 ApplicationsMicrosoft Certified IT Professional

Deal Breakers

No helpdesk experience, Lack of knowledge of operating systems, Unfamiliar with ticketing systems

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile