Position Details

Type Full-Time

Experience entry

Exp. Years 0-1 years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing technical support to end-users by troubleshooting hardware, software, and network issues. The technician will assist with system maintenance, inventory, and support ticket resolution.

Key Responsibilities

Install and configure computers
Troubleshoot hardware and software issues
Support end-users via help desk
Maintain inventory records
Perform system updates

Technical Overview

The position requires knowledge of desktop and laptop hardware, software troubleshooting, network connectivity, and help desk ticketing systems. Familiarity with Windows OS and peripheral devices is essential.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with strong troubleshooting skills, customer service orientation, and basic knowledge of hardware and software support. They should be proactive, detail-oriented, and able to communicate technical issues effectively to end-users.

Must-Have Skills

Troubleshooting hardware and softwareHelp desk supportNetwork connectivity issuesSystem maintenanceUser account setup

Nice-to-Have Skills

IT inventory managementVendors coordinationIT support procedures

Tools & Platforms

Help desk ticketing systemWindowsPrintersAntivirus software

Required Skills

Troubleshooting hardware and softwareHelp desk supportNetwork connectivity issuesSystem maintenanceUser account setup

Hard Skills

Desktop supportHardware troubleshootingSoftware troubleshootingNetwork connectivityHelp deskIT supportInventory managementSystem maintenanceUser account managementPeripheral device setup

Soft Skills

CommunicationProblem-solvingCustomer serviceTeamworkTime management

Industry & Role

Industry Information Technology

Job Function Provide technical support and troubleshooting for end-users in an on-site environment

Role Subtype Help Desk L1

Keywords for Your Resume

Help deskDesktop supportHardware troubleshootingSoftware troubleshootingNetwork connectivityIT supportHelp desk ticketsUser account managementPrintersSystem maintenanceVirus scansData backupsPeripheral devicesTroubleshootingCustomer supporthelp deskdesktop supporthardware troubleshootingnetwork connectivityit supporttroubleshootinguser account managementsystem maintenanceprinterscustomer service

Deal Breakers

Lack of troubleshooting experience, No customer service skills, Unwillingness to work on-site

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