Position Details

Type Full-Time

Experience entry

Exp. Years 3 years (as stated in minimum requirements; 1 year with Associate degree option)

Education Associate degree or higher in computer science, information systems, educational technology, or a related field

Category IT Support & Helpdesk

About this role

Helpdesk Support I position providing frontline IT support across Windows/macOS endpoints, Microsoft 365, and device management in a remote-capable, higher-education environment.

Key Responsibilities

Serve as first line of support; remote and on-site helpdesk; support Microsoft 365 apps and Windows devices; configure and deploy workstations; document tickets and assist with onboarding

Technical Overview

Endpoint management stack with Microsoft Intune, MECM/SCCM, Ivanti; AD; Microsoft 365; Windows/macOS; basic networking; ITSM/ticketing

Ideal Candidate

The ideal candidate is an entry-level to mid-level Help Desk professional with 1 year of IT Helpdesk experience (or 3 years with HS diploma) and familiarity with Microsoft 365, Intune/MECM, and AD. They should be comfortable providing remote support in an educational/engineering tech environment and collaborating across IT teams.

Must-Have Skills

High school diploma or GED with 3 years of IT Helpdesk Support experience OR Associates degree with 1 year of IT Helpdesk Support experienceComptia A+ / Network+ Certification preferred

Nice-to-Have Skills

Working knowledge of Microsoft Office (WordExcelPowerPointOutlook)Microsoft 365Knowledge of Windows OS installationdevice driversendpoint configurationand basic IP networkingExperience supporting laptops/desktopsprinters/plottersmobile devicesconference room technologyFamiliarity with ticketing systemsremote support toolsand standard helpdesk workflowsActive Directory concepts

Tools & Platforms

Microsoft IntuneMicrosoft Endpoint Configuration Manager (MECM/SCCM)IvantiActive DirectoryMicrosoft 365

Required Skills

WindowsmacOSMicrosoft 365Microsoft IntuneMECM/SCCMIvantiActive DirectoryNetworking conceptsITSM / ticketing systemend-user hardware support

Hard Skills

WindowsMac OSMicrosoft 365Office 365MDM enrollmentIntuneMECM/SCCMIvantiActive DirectoryNetworking conceptsITSM / ticketing system

Soft Skills

Clear written communicationCustomer focusDetail orientationMultitaskingTeam collaboration

Certifications

Preferred

CompTIA A+CompTIA Network+

Industry & Role

Industry Engineering / Education Technology

Job Function Provide desktop and helpdesk support for university staff and students with modern endpoint management

Role Subtype Help Desk L1

Tech Domains Microsoft Intune, Microsoft Endpoint Configuration Manager, Ivanti, Active Directory, Microsoft 365

Keywords for Your Resume

helpdesk support idesktop supportmicrosoft 365windows devicesaccount accesspassword resetsmdm enrollmentpolicy complianceticketing systemremote supportonsite supportoffice 365intunemecm/sccmivantiactive directorymdmend-user devicesconference room technology

Deal Breakers

Must have Associate degree or 1 year IT Helpdesk experience with 3 years HS diploma, Lack of familiarity with Intune/MECM or Ivanti, Inability to work remotely in a higher-education IT setting

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