Position Details
About this role
This role involves providing first-line IT support for a call center environment, focusing on telephony, internal platform support, and issue resolution.
Key Responsibilities
- Support help desk users
- Troubleshoot telephony issues
- Support internal platforms
- Create documentation
- Assist with user support
Technical Overview
The technical scope includes telephony systems (Genesys), help desk support, internal platform management (SharePoint), and documentation of issues and resolutions.
Ideal Candidate
The ideal candidate is an entry-level IT support specialist with experience supporting telephony systems, help desk operations, and internal platforms like SharePoint. They excel in customer service and troubleshooting in a fast-paced environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with help desk or telephony systems, No familiarity with Genesys or SharePoint, Unwilling to work on-site in Jacksonville, FL
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