✦ Luna Orbit — Customer Success & Support

Helpdesk Support Specialist

at VirtualVocations

📍 Tampa, FL Onsite Posted March 14, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 5+ years
Education Bachelor's degree
Category Customer Success & Support

About this role

Supports VA's DBRS team by providing system design, technical solutions, and client support in high-stress environments.

Key Responsibilities

  • Provide technical solutions
  • Develop system design specifications
  • Support VA's DBRS team
  • Collaborate with developers
  • Analyze usability and performance

Technical Overview

Involves developing system design specifications, supporting client engagements, and analyzing usability and performance tradeoffs.

Ideal Candidate

The ideal candidate is a mid-level support specialist with 5+ years supporting VA or DBRS systems, capable of working under high stress, with strong client engagement and system design skills.

Must-Have Skills

Experience supporting VA or DBRSAbility to work in high-stress environmentsClient engagement skillsSystem design experienceSupport experience

Nice-to-Have Skills

Experience with VA systemsExperience with DBRS

Required Skills

Technical solutionssystem designclient engagementusability analysisperformance analysissupport

Hard Skills

Technical solutionsSystem designClient engagementUsability analysisPerformance analysisSupportClient supportHigh-stress environment

Soft Skills

CommunicationHigh accuracyAdaptabilityProblem-solvingCollaboration

Industry & Role

Industry Information Technology
Job Function Support VA's DBRS team with technical solutions and system design
Role Subtype Help Desk Support Specialist

Clearance & Visa

Clearance Required Suitability / Public Trust clearance
Visa Sponsorship Not Specified

Keywords for Your Resume

helpdesk supportclient supportsystem designusability analysisperformance tradeoffshigh-stress environmentsupport specialistVADBRSclient engagementtechnical solutionssupporthelp desksystem support

Deal Breakers

Lack of experience supporting VA or DBRS, Inability to handle high-stress environments, No bachelor's degree, No client engagement experience

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