Position Details
About this role
This role provides first-line IT support to a dispersed user base, resolving common technical issues, documenting activities, and escalating complex problems as needed. The technician ensures smooth operation of hardware and software support services.
Key Responsibilities
- Respond to support requests
- Log and categorize incidents
- Troubleshoot hardware/software issues
- Support user account management
- Escalate complex issues
Technical Overview
Supports end users with troubleshooting, ticketing, Active Directory, and remote assistance, following ITIL best practices in a remote healthcare environment.
Ideal Candidate
The ideal candidate is an entry-level helpdesk technician with strong troubleshooting skills, customer service orientation, and familiarity with Active Directory and ticketing systems. They should be eager to learn and capable of supporting a dispersed user base remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of customer service skills, No troubleshooting experience, Inability to obtain facility credentials, No remote work capability
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