✦ Luna Orbit — Software Engineering

HelpDesk Technician- Second Shift

at QualityIP

📍 Kent, OH, United States Onsite Posted March 10, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Not specified
Education High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
Category Software Engineering

About this role

Provide technical support for client computer systems, software, and hardware, ensuring quick resolution of issues and maintaining documentation.

Key Responsibilities

  • Diagnose and resolve client issues
  • Support senior IT staff
  • Configure and troubleshoot systems
  • Document issues and resolutions
  • Assist in deployment and upgrades

Technical Overview

Support involves Windows Server environments, remote access tools, antivirus software, and hardware/software troubleshooting in an on-site setting.

Ideal Candidate

The ideal candidate is a self-motivated HelpDesk technician with strong communication skills and experience supporting Windows environments. They should be capable of diagnosing and resolving hardware and software issues efficiently, providing excellent customer service.

Must-Have Skills

Windows ServerRemote access technologiesAntivirus softwareWindows networkingHardware troubleshootingSoftware troubleshooting

Nice-to-Have Skills

Certifications such as CompTIA A+Network+Microsoft Certified Desktop Support TechnicianExperience with ticketing systems

Tools & Platforms

Ticketing systemsRemote access toolsAntivirus software

Required Skills

Windows ServerRemote access technologiesAntivirus softwareWindows networkingHardware troubleshootingSoftware troubleshootingTicketing systems

Hard Skills

Windows ServerRemote access technologiesAntivirus softwareWindows networkingHardware troubleshootingSoftware troubleshootingTicketing systems

Soft Skills

communicationteamworkproblem-solvingcustomer servicedocumentation

Certifications

Required

CompTIA A+Network+Microsoft Certified Desktop Support Technician

Preferred

Certifications such as CompTIA A+Network+Microsoft Certified Desktop Support Technician

Industry & Role

Industry IT Support & Helpdesk
Job Function HelpDesk support and technical troubleshooting for client IT environments

Keywords for Your Resume

HelpDesk TechnicianWindows ServerRemote access technologiesAntivirus softwareWindows networkingTroubleshooting hardwareTroubleshooting softwareTicketing systemCustomer supportIT supportTechnical assistanceComputer systemsPrintersPeripheralsDocumentation

Deal Breakers

Lack of experience with Windows Server, No remote access experience, No relevant certifications

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