Helpdesk Technician - Third Shift

This role provides first-level technical support to end users, resolving hardware, software, and access issues both remotely and in person. The technician will administer Active Directory and support Microsoft 365 tools, while documenting incidents and resolutions for knowledge sharing.

• Provide day-to-day end user support and resolve hardware, software, and access issues
• Administer Active Directory including user account creation, password resets, group memberships, and basic permissions
• Support Microsoft 365 (O365) including Outlook, Teams, OneDrive, and SharePoint
• Perform remote troubleshooting using approved tools to assist distributed users
• Document incidents, resolutions, and procedures to support knowledge sharing

You will support Microsoft 365 (O365) including Outlook, Teams, OneDrive, and SharePoint, and manage identities and permissions in Active Directory. Troubleshooting will include remote issue resolution using approved tools, plus clear communication to non-technical end users.

The ideal candidate is an entry-level Helpdesk Technician with hands-on experience supporting end users and troubleshooting hardware, software, and access issues. They have strong Active Directory administration skills and can support Microsoft 365 (O365) applications like Outlook, Teams, OneDrive, and SharePoint. They are service-oriented, communicate clearly with non-technical users, and document incidents in a ticketing workflow.