About this role
Analytical coordinator responsible for retrospective investigations of high-risk incidents within a digital platform, driving risk mitigation across cross-functional teams.
Key Responsibilities
- Conduct deep-dive investigations into high-risk incidents
- Analyze incident data to identify root causes and gaps
- Evaluate current risk mitigation strategies
- Partner with Engineering, Product, and Platform teams
- Maintain clear documentation
Technical Overview
Proficient with incident management tools (Incident.io, Asana, Airtable) and collaboration suites (Google Workspace, Slack, Zoom) to analyze incidents and communicate findings.
Ideal Candidate
The ideal candidate is a detailed and analytical risk operations professional with 5+ years in trust & safety or fraud, adept at retrospective incident investigations, and comfortable coordinating across engineering, product, and platform teams.
Must-Have Skills
5-7 years experience in Trust & SafetyFraudRisk Operationsor incident investigationExperience handling high-severity incidentsPost-incident/root cause analysisCross-functional collaboration with EngineeringProductand Platform teamsProficiency with Incident.ioAsanaAirtableAdvanced proficiency in Google WorkspaceFamiliarity with SlackGmailand ZoomStrong documentation skillsAbility to take initiative and drive solutions
Nice-to-Have Skills
Experience in large-scale technology or marketplace environmentsBackground in Trust & Safety AnalystFraud Investigatoror Risk AnalystInfluencing productpolicyor compliance decisions based on findingsHybrid background combining frontline operations with analytical workExposure to platform integrity domains such as content moderation
Tools & Platforms
Incident.ioAsanaAirtableGoogle WorkspaceSlackGmailZoom
Required Skills
5-7 years in Trust & SafetyFraudRisk Operations or incident investigation; Incident.io; Asana; Airtable; Google Workspace; incident management; root cause analysis
Hard Skills
Incident.ioAsanaAirtableGoogle WorkspaceDocsSheetsSlidesSlackGmailZoom
Soft Skills
AnalyticalDetail-orientedCross-functional collaborationCommunicationProactiveIndependent
Keywords for Your Resume
High Risk Incident CoordinatorTrust & SafetyFraudRisk Operationsincident.ioAsanaAirtableGoogle WorkspaceDocsSheetsSlidesSlackGmailZoomroot cause analysisretrospective investigationsincident managementcross-functionalpolicyplatform integrityremotecontracttrust & safetyfraudrisk operations
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