✦ Luna Orbit — IT Support & Helpdesk

IBM Z (Mainframe) Solutions Level 1 Customer Support Engineer

at Software Engineering of America

📍 Remote, US Remote 💰 $80K – $100K USD / year Posted April 06, 2026
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Position Details

Salary $80K – $100K USD / year
Type Full-Time
Experience mid
Exp. Years 5+ years
Education Associate (Preferred)
Category IT Support & Helpdesk

About this role

Role provides Level 1 technical support for IBM Z/mainframe products to customers and partners. It requires deep z/OS knowledge, JCL, and mainframe concepts, with on-call responsibilities and occasional travel.

Key Responsibilities

  • Be a primary contact for customers, Customer Support Engineers and Implementation Techs in resolving pre and post sales product installation, implementation, and usage issues
  • Act as a liaison between the customer and the SEA Level 2 partner organizations
  • Promote and extend the use of SEA products throughout the user community
  • Perform on-call support on a rotating schedule
  • Maintain up-to-date call ticket information for customers in the SEA call-ticket DB

Technical Overview

Technical scope centers on z/OS operational support, mainframe batch processing, and storage/report distribution subsystems. Candidate should be able to resolve installation and usage issues and communicate effectively with customers and Level 2 teams.

Ideal Candidate

The ideal candidate is an experienced mainframe CSE with at least 5 years in z/OS operational or systems programming, proficient in JCL and batch concepts, able to support SEA products, and comfortable with on-call rotation and remote work.

Must-Have Skills

5+ years z/OS operational or systems programming experienceJCL knowledgeMainframe batch conceptsStorage ManagementReport DistributionOn-call support on rotating schedule

Nice-to-Have Skills

Bachelor’s degree related to Computer Information Systems and/or Management (preferred)Experience in a Customer Support role (preferred)

Tools & Platforms

Ticketing system

Required Skills

z/OS; Job Control Language (JCL); Mainframe batch concepts; Storage Management; Report Distribution; on-call; remote; 5+ years z/OS

Hard Skills

z/OSJob Control Language (JCL)Mainframe batch conceptsStorage ManagementReport Distribution

Soft Skills

communicationcustomer serviceproblem solvingtime managementon-call availabilityprofessionalism

Industry & Role

Industry SaaS
Job Function Provide Level 1 technical support for SEA IBM z/software products to customers and partners
Role Subtype Help Desk L1

Keywords for Your Resume

IBM Zz/OSMainframeJob Control Language (JCL)JCLMainframe batch conceptsStorage ManagementReport Distributionon-callon-call supportCustomer Support EngineerLevel 1RemoteAssociate degreeFull-Time5+ years

Deal Breakers

Less than 5 years z/OS experience, No JCL knowledge, No mainframe experience, Not willing to travel to US, No on-call experience

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