Position Details

Salary $94K – $141K USD / year

Type Full-Time

Experience mid

Exp. Years 10+ years

Education Not specified

Category Healthcare & Medical

About this role

This role involves providing technical advisory support to GE Healthcare field engineers in the USCAN region, focusing on remote troubleshooting, system performance, and process improvement to ensure healthcare equipment reliability.

Key Responsibilities

Provide technical advisory support
Oversee system response to alerts
Support field engineers
Maintain knowledge systems
Improve productivity tools

Technical Overview

Supports GE Healthcare medical systems with remote diagnostic tools, knowledge management, and proactive alert response. Requires deep healthcare modality knowledge and experience with remote technical support tools.

Ideal Candidate

The ideal candidate is a senior healthcare service engineer with over 10 years of experience supporting GE Healthcare systems. They possess deep technical knowledge, excellent troubleshooting skills, and experience providing remote technical advisory support to field engineers.

Must-Have Skills

Minimum 10 years of Service engineering experienceDeep technical acumen in healthcare modalitiesExperience with remote technical supportAbility to handle onsite repair and escalationsKnowledge of system performance and troubleshooting

Nice-to-Have Skills

Experience with GE Healthcare systemsKnowledge of medical technologyExperience with remote support toolsProduct introduction monitoring

Tools & Platforms

RSvPSynerGEGameplanKnowledge Management System

Required Skills

Remote technical supportKnowledge Management Systemremote toolssystem responseproactive alert managementtechnical advisory supportfield serviceproduct performance monitoring

Hard Skills

Remote technical supportKnowledge Management SystemRemote toolsSystem response processProactive alert managementTechnical advisory supportField serviceProduct performance monitoring

Soft Skills

CommunicationProblem-solvingTeam collaborationCustomer focusAdaptability

Industry & Role

Industry Healthcare & Medical

Job Function Provide remote technical support and system performance monitoring for healthcare equipment

Role Subtype Field Technician

Tech Domains Active Directory, Microsoft 365, Azure, ITSM / ServiceNow, Cybersecurity

Keywords for Your Resume

service engineerhealthcareremote technical supportGE Healthcaresystem responseproactive alertsremote diagnostic troubleshootingKnowledge Management Systemfield responseproduct performancemedical technologycustomer supporton-site repairescalationsremote tools

Deal Breakers

Less than 10 years of service engineering experience, Lack of healthcare modality expertise, Inability to handle onsite repair, No experience with remote diagnostic tools

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