Position Details

Type Full-Time

Experience entry

Exp. Years 2 years

Education Associate’s Degree in Information Technology or related field

Category IT Support & Helpdesk

About this role

IIT Support Specialist providing Tier 1 IT desktop support to campus faculty, staff, and students with remote and on-site escalation from Main Campus.

Key Responsibilities

Provide technical assistance to end users primarily during normal business hours (some after hours and overtime)
Answer questions and troubleshoot computer, phone, and network problems
Provide desktop application support and inventory management
Provision mobile devices
Maintain classroom AV and video conferencing equipment

Technical Overview

Support includes Windows, Office, Outlook, Remote Desktop, Active Directory; provisioning mobile devices; classroom AV; inventory and asset management.

Ideal Candidate

The ideal candidate is an entry-level IT desktop support technician with 2+ years of experience, strong customer service skills, and familiarity with Windows, Outlook, and AD; capable of supporting faculty, staff, and students remotely.

Must-Have Skills

Associate’s Degree in Information Technology or related fieldMinimum two years’ experience in IT desktop supportcustomer servicehelpdeskand general technology supportExcellent customer serviceinterpersonaltypingand verbal/written communication skillsGood prioritization and multitasking skills

Nice-to-Have Skills

Master's degreeA+Network+MCSPand similar IT industry certifications

Tools & Platforms

Remote DesktopOutlookActive DirectoryWindows Operating SystemsMicrosoft Office

Required Skills

End-user support; Windows OS; Microsoft Office; Outlook; Remote Desktop; AD; imaging; provisioning mobile devices; inventory; AV/room conferencing

Hard Skills

Windows operating systemsMicrosoft OfficeOutlookRemote DesktopMobile device provisioningInventory managementProvisioning mobile devicesPhone supportNetwork connectivityAV technologyRoom video conferencingActive Directory

Soft Skills

Customer serviceTroubleshootingCommunicationFollowing directionsTeamworkProblem-solving

Certifications

Preferred

A+Network+MCSP

Industry & Role

Industry Education & Training

Job Function Tier 1 IT desktop support and end-user services for an academic campus

Role Subtype Desktop Support

Tech Domains Active Directory, Outlook, Remote Desktop, Microsoft 365

Keywords for Your Resume

iit support specialisttier 1 desktop supportremote desktopwindows operating systemsmicrosoft outlookactive directorymicrosoft networkingassociate degreecustomer servicetroubleshootinginventory managementav technologyroom video conferencingprovisioning mobile devicesdesktop supportend user supportit support specialistoutlookmicrosoft officeAV technology

Deal Breakers

Associate’s Degree in IT or related field required, 2 years IT desktop support experience

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