Position Details
About this role
IT Support Specialist provides Tier 1 desktop support for campus users, delivering end-user assistance and training, with escalation to Main Campus as needed. The role covers hardware/software support, AV equipment, and basic network connectivity.
Key Responsibilities
- Provide technical assistance to end users during normal business hours
- Troubleshoot computer, phone, and network problems via in-person, phone, or remote access
- Assist in the use of computer hardware/software including AV equipment and conferencing
- Maintain inventory/asset management and documentation
- Install, configure, and maintain Windows OS and desktop applications
Technical Overview
Supports Windows desktops/laptops and phones, uses AV/room tech, and relies on trouble ticketing; requires knowledge of Active Directory and Outlook and familiarity with Microsoft Office in a remote/onsite campus environment.
Ideal Candidate
The ideal candidate is a mid-level IT desktop support professional with at least 2 years of experience providing end-user support in educational environments, strong customer service skills, and knowledge of Windows, Active Directory, and Outlook. They should be able to troubleshoot hardware and AV issues, communicate clearly, and work remotely with enterprise teams.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of Associate's Degree in Information Technology or related field, Less than 2 years' IT desktop support experience, Inadequate customer service/communication skills
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