Position Details

Type Full-Time

Experience mid

Exp. Years 2 years

Education Associate's Degree in Information Technology or related field

Category IT Support & Helpdesk

About this role

Tier 1 IT desktop support for Galen College of Nursing, providing end-user assistance, hardware/software support, and AV/room tech across campus via remote and on-site channels.

Key Responsibilities

Provide technical assistance to end users
Email/phone/remote support
Desktop software support
Asset/inventory management
Classroom AV support

Technical Overview

End-user IT support with Windows, Office, AD, Outlook; AV and video conferencing; basic networking and device management; remote assistance

Ideal Candidate

An entry-to-mid level IT desktop support technician with at least 2 years of experience, strong customer service, and proficiency with Windows systems, AD, and Outlook. Comfortable delivering remote and campus-based support in an education/healthcare environment.

Must-Have Skills

Associate's Degree in Information Technology or related fieldMinimum two years' experience in IT desktop supportCustomer service-focusedMicrosoft networking skills including basic knowledge of Microsoft Active Directory and Outlook

Nice-to-Have Skills

A+Network+MCSPIT certifications

Tools & Platforms

Microsoft OfficeActive DirectoryOutlook

Required Skills

WindowsMicrosoft OfficeActive DirectoryOutlookAudio/VideoVideo ConferencingDesktop hardwarePrintersNetwork connectivityMobile devices

Hard Skills

WindowsMicrosoft OfficeActive DirectoryOutlookAudio/VideoVideo ConferencingDesktop hardwarePrinter managementNetwork connectivityMobile devices

Soft Skills

Customer serviceTroubleshootingCommunicationMultitaskingDetail-oriented

Certifications

Preferred

A+Network+MCSP

Industry & Role

Industry Healthcare & Medical

Job Function Deliver Tier 1 IT desktop support to faculty, staff, and students, with escalation to Main Campus

Role Subtype Desktop Support

Tech Domains Windows, Microsoft 365, Active Directory, Outlook, Audio/Video Technology, Video Conferencing, Networking, Mobile Devices

Keywords for Your Resume

tier 1 it desktop supportremote desktopwindows operating systemmicrosoft officeactive directoryoutlookaudio visualvideo conferencinginventory managementasset managementtroubleshootingcustomer servicems officeeducation technologyhealthcare educationdesktop supportwindowsaudio/visualA+

Deal Breakers

Must be able to work remotely in Pembroke Pines, FL, Associate's degree in IT or related field

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