✦ Luna Orbit — Customer Success & Support

ILUS - Software Support Specialist I

at Daifuku Intralogistics America

📍 Clearwater, FL, US Remote Posted March 19, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 2+ years
Education Associate degree in Software Engineering or Information Systems
Category Customer Success & Support

About this role

This remote role involves providing technical support to customers using conveyor systems and automated equipment, troubleshooting hardware and software issues, and maintaining CRM records.

Key Responsibilities

  • Respond to customer requests via calls and emails
  • Troubleshoot software and hardware issues
  • Update CRM records
  • Participate in knowledgebase updates
  • Support on-call duties

Technical Overview

The position requires experience with customer support, troubleshooting software and hardware, and familiarity with Windows OS, UNIX, and CRM tools. It involves remote and on-site troubleshooting and on-call duties.

Ideal Candidate

The ideal candidate is a bilingual customer support specialist with at least 2 years of experience in software troubleshooting and service desk roles, proficient in CRM, Windows, and UNIX, with a willingness to learn and adapt.

Must-Have Skills

Associate degree in Software Engineering or Information SystemsMinimum 2 years Service Desk or customer support experienceBilingual in English and SpanishExcellent communication skillsTroubleshooting skillsTechnical knowledge

Nice-to-Have Skills

Knowledge of Windows OSKnowledge of UNIXExperience with CRMWillingness to learnTravel up to 20%

Tools & Platforms

CRMWindows OSMicrosoft OfficeUNIX

Required Skills

customer supportsoftware troubleshootingCRMWindows OSUNIXremote troubleshootingbilingualhelp deskservice desktechnical support

Hard Skills

Customer supportSoftware troubleshootingCRMWindows OSMicrosoft OfficeUNIXRemote troubleshootingOn-site troubleshootingKnowledgebaseBilingual

Soft Skills

Verbal communicationWritten communicationProblem-solvingTroubleshootingAdaptabilityWillingness to learn

Industry & Role

Industry Logistics
Job Function Customer support and technical troubleshooting for material handling systems
Role Subtype Help Desk L1
Tech Domains Microsoft 365, Windows Server, UNIX

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

customer supportsoftware troubleshootingCRMWindows OSUNIXremote troubleshootingbilingualhelp deskservice desktechnical supporton-site supportknowledgebaseproblem-solvingwillingness to learncustomer servicesupport specialist

Deal Breakers

No customer support experience, Lack of bilingual proficiency, No experience with CRM or troubleshooting tools, Unwillingness to travel

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