Position Details

Type Full-Time

Experience entry

Exp. Years 1-3 years

Education Not specified

Category Software Engineering

About this role

This role involves supporting healthcare software implementations by troubleshooting technical issues, managing customer configurations, and ensuring smooth onboarding processes.

Key Responsibilities

Manage software issues
Resolve technical problems
Support customer onboarding
Document configuration updates
Collaborate with teams

Technical Overview

The technical scope includes SQL database management, troubleshooting, data extraction, testing, and integration, with tools like CRM and JIRA for project tracking.

Ideal Candidate

The ideal candidate is an entry-level implementation engineer with 1-3 years of experience in software implementation, skilled in SQL, troubleshooting, and customer support, with a strong analytical mindset and excellent communication skills.

Must-Have Skills

SQLDatabase principlesTroubleshootingCustomer supportTechnical support

Nice-to-Have Skills

Data extractionTestingAnalysisIntegration

Tools & Platforms

CRMJIRA

Required Skills

SQLDatabase principlesTroubleshootingCustomer supportTechnical supportCRMJIRAData extractionTestingAnalysis

Hard Skills

SQLDatabase principlesData extractionTestingAnalysisIntegrationTroubleshootingCustomer supportTechnical support

Soft Skills

TroubleshootingRisk assessmentAnalytical skillsCommunicationCustomer focusTime management

Industry & Role

Industry Healthcare & Medical

Job Function Supporting healthcare software implementation and customer success through technical troubleshooting and configuration management.

Role Subtype Help Desk L1

Tech Domains SQL, Database principles

Keywords for Your Resume

Implementation EngineerSQLDatabase principlesTroubleshootingCustomer supportTechnical supportCRMJIRAData extractionTestingAnalysisIntegrationRemoteHealthcareSoftware implementationTechnical support specialistCustomer successOnboarding

Deal Breakers

Lack of SQL or troubleshooting experience, No customer support background, Less than 1 year of experience, Inability to work remotely, No experience with CRM or JIRA

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