✦ Luna Orbit — IT Support & Helpdesk

Implementation Engineer

at RapidSOS

📍 Remote, US Remote 💰 $114K – $135K USD / year Posted March 24, 2026
Salary $114K – $135K USD / year
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

This role involves owning the technical lifecycle of partner integrations, from onboarding to long-term support, ensuring reliable data transfer for public safety applications. The focus is on API troubleshooting, system architecture, and collaboration with partners remotely.

  • Lead partner onboarding
  • Design workflows
  • Troubleshoot API issues
  • Manage integration ecosystem
  • Support real-time data transfer

The position requires expertise in API integration, system architecture, and managing complex integration ecosystems within emergency response and public safety environments. The environment emphasizes real-time data and scalable solutions.

The ideal candidate is a technically skilled implementation engineer with experience in API integration, troubleshooting, and partner onboarding within public safety or emergency response systems. They should be proactive, collaborative, and capable of managing complex integrations remotely.

API IntegrationTroubleshootingPartner OnboardingWorkflow DesignSystem Architecture
Public Safety SystemsAI IntegrationReal-time DataEmergency Response
APIsIntegration EcosystemCustomer Support Tools
API IntegrationTroubleshootingSystem ArchitecturePartner OnboardingWorkflow DesignAPI ManagementIntegration EcosystemCustomer Support
API IntegrationTechnical TroubleshootingSystem ArchitecturePartner OnboardingWorkflow DesignAPI ManagementIntegration EcosystemCustomer Support
CommunicationProblem-solvingCollaborationProactivityTechnical Leadership
Industry Public Safety / SaaS
Job Function Technical lead for public safety API integrations and partner support
Role Subtype Help Desk L2
Tech Domains APIs, System Architecture, Integration Ecosystem
Implementation EngineerAPI IntegrationTroubleshootingPartner OnboardingWorkflow DesignSystem ArchitectureIntegration EcosystemCustomer SupportReal-time DataEmergency ResponsePublic SafetyAPI ManagementTechnical TroubleshootingTechnical LeadRemote

Lack of API integration experience, No troubleshooting background, No experience with public safety systems

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