✦ Luna Orbit — IT Support & Helpdesk

Implementation Engineering Manager

at Experian

📍 United States Hybrid Posted March 06, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 0-2 years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves leading implementation projects, supporting client onboarding, configuring systems, and resolving technical issues related to product deployment.

Key Responsibilities

  • Support client onboarding
  • Configure systems
  • Write scripts
  • Manage client requests
  • Coordinate product integration

Technical Overview

The environment includes client-facing support, system configuration, scripting, and product integration primarily using ServiceNow.

Ideal Candidate

The ideal candidate is a mid-level implementation engineer with experience in customer support, client onboarding, and system configuration, particularly with ServiceNow. They possess scripting skills and a strong focus on client satisfaction.

Must-Have Skills

Customer support experienceClient onboardingSystem configurationScriptingExperience with ServiceNow

Nice-to-Have Skills

Knowledge of front-end and back-end systemsExperience with third-party integrationsProcess documentationProject management

Tools & Platforms

ServiceNow

Required Skills

Customer SupportClient onboardingSystem configurationScriptingServiceNow

Hard Skills

Customer SupportClient onboardingSystem configurationFile transfersScriptingProduct integrationServiceNow

Soft Skills

leadershipcommunicationproblem-solvingclient managementteam collaboration

Industry & Role

Industry Information Technology, Data Services
Job Function Support client onboarding and system configuration for product deployment

Keywords for Your Resume

Implementation EngineeringCustomer SupportClient onboardingSystem configurationScriptingProduct integrationServiceNowClient requestsConfiguration scriptsCustomer service

Deal Breakers

No experience with ServiceNow, Lack of scripting skills, No client onboarding experience, Inability to work onsite

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