✦ Luna Orbit — Project & Program Management

Implementation Manager

at Rippling

📍 Remote, US Remote 💰 $56K – $89K USD / year Posted March 11, 2026
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Position Details

Salary $56K – $89K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Project & Program Management

About this role

This role manages customer onboarding projects, ensuring timely implementation and adoption of products, while coordinating across teams and maintaining client satisfaction.

Key Responsibilities

  • Manage onboarding projects
  • Coordinate cross-functional teams
  • Track progress and risks
  • Ensure client satisfaction
  • Drive product adoption

Technical Overview

Focuses on project management, client relations, onboarding processes, and cross-team collaboration within SaaS and enterprise solutions.

Ideal Candidate

The ideal candidate is a mid-level project manager with 3+ years of experience in customer onboarding, SaaS implementation, and cross-functional coordination. They excel at managing timelines, reporting progress, and ensuring successful product adoption.

Must-Have Skills

Partner one-on-one with clientsManage implementation process end-to-endDrive adoption of productsCoordinate cross-functionallyTrack progress and report

Nice-to-Have Skills

Experience with SaaS onboardingKnowledge of HRPayrollBenefits platformsExperience with cloud migration

Tools & Platforms

Customer Relationship Management (CRM)Project Management ToolsOnboarding Platforms

Required Skills

Project ManagementCustomer ImplementationClient RelationsProcess OptimizationCross-functional CoordinationTimeline ManagementMilestone TrackingRisk ManagementReportingOnboarding

Hard Skills

Project ManagementCustomer ImplementationClient RelationsProcess OptimizationCross-functional CoordinationTimeline ManagementMilestone TrackingRisk ManagementReportingOnboarding

Soft Skills

CommunicationLeadershipProblem-solvingOrganizationCollaboration

Industry & Role

Industry Technology
Job Function Customer onboarding and project management

Keywords for Your Resume

Project ManagementCustomer ImplementationClient RelationsProcess OptimizationCross-functional CoordinationTimeline ManagementMilestone TrackingRisk ManagementReportingOnboardingAdoption

Deal Breakers

Lack of experience with SaaS onboarding, No client-facing project management experience, Unwilling to work remotely in US

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