✦ Luna Orbit — Project & Program Management

Implementation Manager, Consultative (Mid-Market)

at Rippling

📍 Remote, US Remote 💰 $56K – $89K USD / year Posted March 03, 2026
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Position Details

Salary $56K – $89K USD / year
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category Project & Program Management

About this role

This role involves working with clients to implement SaaS products, ensuring successful adoption and customer satisfaction through project management and collaboration.

Key Responsibilities

  • Partner with clients for implementation
  • Manage multiple projects
  • Drive product adoption
  • Collaborate with internal teams
  • Gather customer feedback

Technical Overview

Focuses on SaaS product implementation, customer onboarding, stakeholder engagement, and process optimization in a remote setting.

Ideal Candidate

The ideal candidate is a mid-level SaaS implementation manager with 2+ years of experience managing customer onboarding and product adoption. They excel in communication, project coordination, and stakeholder engagement in a remote environment.

Must-Have Skills

2+ years of implementation or customer experience in SaaSProject management experienceExcellent communication and relationship skillsAbility to manage multiple projects

Nice-to-Have Skills

Experience with technical product feedbackKnowledge of industry trends

Tools & Platforms

SaaS platformsCustomer relationship management toolsProject management software

Required Skills

Implementation ManagerCustomer ExperienceSaaSProject ManagementProduct AdoptionStakeholder ManagementAgileScrum

Hard Skills

Project managementCustomer experienceSaaSImplementationProduct adoptionStakeholder managementProcess developmentTechnical feedbackAgileScrum

Soft Skills

communicationrelationship-buildingproblem-solvingcollaborationadaptability

Industry & Role

Industry SaaS
Job Function Customer SaaS implementation and success management

Keywords for Your Resume

Implementation ManagerCustomer ExperienceSaaSProject ManagementProduct AdoptionStakeholder ManagementAgileScrumCustomer SuccessTechnical Feedback

Deal Breakers

Less than 2 years SaaS implementation experience, Poor communication skills, Inability to manage multiple projects remotely

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