Position Details

Salary $42K – $69K USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Education Bachelor's degree with MIS/Decision Sciences major or equivalent experience

Category Project & Program Management

About this role

Implementation Specialist responsible for leading customer onboarding and product implementations, combining project management, technical consulting, and relationship management in a hybrid/remote setting.

Key Responsibilities

End-to-End Launch Management
On-Site Deployment & Go-Live Support
Strategic Relationship & Escalation Management
Time-to-Value Optimization
Technical Translation

Technical Overview

Focus on end-to-end launches, on-site deployments, go-live support, and translating customer requirements into actionable deployment plans; knowledge of HTML/CSS and Silverware POS; proficient with Microsoft Project and Microsoft Apps.

Ideal Candidate

The ideal candidate is an implementation specialist with strong project management and customer onboarding experience, comfortable with travel up to 75%, and familiar with Silverware POS. They will translate technical requirements into actionable launch plans and manage multiple timelines.

Must-Have Skills

Bachelor's degree with MIS/Decision Sciences or equivalent experienceWillingness to travel up to 75% for on-site launchesDemonstrated experience in a customer-facing role involving project management or technical onboarding

Nice-to-Have Skills

GM or leadership experience in a hospitality/restaurant settingExperience working in the craft brewing industryPrevious experience managing or using Silverware POS or other POSFamiliarity with HTML/CSS or web development basics

Tools & Platforms

Silverware POSPOS systemsMicrosoft AppsMicrosoft OfficeMicrosoft Project

Required Skills

Bachelor's degree with MIS/Decision Sciences major or equivalent experience; customer-facing; project management; travel readiness; MS Apps; HTML/CSS; Silverware POS; POS systems; MS Project; on-site deployment; training; knowledge management

Hard Skills

Microsoft AppsMicrosoft OfficeMicrosoft ProjectHTML/CSSSilverware POSPOS systemsProject management toolsOn-site deploymentGo-Live supportTechnical translation

Soft Skills

CommunicationStakeholder managementMultitaskingRelationship managementProblem solving

Industry & Role

Industry Fintech

Job Function Lead end-to-end customer implementations and onboarding for Silverware POS deployments.

Role Subtype Project Manager

Tech Domains Microsoft 365

Keywords for Your Resume

implementation specialistend-to-end launch managementon-site deploymentgo-liveproject managementcustomer onboardingsilverware pospos systemsmicrosoft appsmicrosoft projecthtml/csshtmlcsstravel up to 75%bachelor's degree MISbachelor's degree decision scienceson-site installationtrainingknowledge managementtravel 75%bachelor's degree

Deal Breakers

Bachelor's degree required, Willingness to travel up to 75%, Lack of customer-facing project management experience

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Implementations Specialist

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