Position Details
About this role
This role involves providing remote technical support to customers, troubleshooting hardware and software issues, and ensuring high customer satisfaction in a flexible, part-time setting.
Key Responsibilities
- Assist customers remotely, troubleshoot technical issues, support Microsoft 365 and Active Directory, manage support tickets, ensure customer satisfaction
Technical Overview
The technical environment includes Windows 10/11, Microsoft 365, Active Directory, VoIP systems like Asterisk and Cisco, with remote monitoring tools and scripting support.
Ideal Candidate
The ideal candidate is an entry-level support technician with strong troubleshooting skills, familiar with Windows 10/11, Microsoft 365, and Active Directory, eager to gain hands-on experience in remote tech support.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No familiarity with Windows or Microsoft 365, Unwilling to work remotely, No customer service experience, Unable to work part-time
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