Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Provide comprehensive IT support across hospitality properties by monitoring tickets, resolving end-user hardware/software/networking issues, and escalating complex problems. Support a broad stack including Microsoft 365, Active Directory/Entra ID user access, endpoint imaging and patching, hospitality networking, and PBX/telecommunications systems.

Key Responsibilities

Monitor ticket queues and ensure documentation and closure
Provide on-site and remote technical assistance for hardware, software, networking, and applications
Install, configure, and maintain computers, peripherals, and telephone equipment
Support LAN, WAN, wireless connectivity, structured cabling, and basic TCP/IP
Provide PBX and voice/fax/voicemail technical support with escalation as needed

Technical Overview

Technical scope includes Windows 11 and Windows Server basics plus mobile support for iOS/iPadOS and Android. Operate Microsoft 365 administration and user access (Active Directory, Entra ID (Azure AD)), perform endpoint management (imaging, patching, asset tracking), troubleshoot LAN/WAN/wireless connectivity and structured cabling, and support PBX/voicemail, conferencing, and AV systems.

Ideal Candidate

The ideal candidate is an IT technician who supports hospitality end users with strong endpoint management skills, including imaging and patching, plus Microsoft 365 support (Outlook, Teams, SharePoint, OneDrive, Exchange Online). They have experience with Active Directory and Entra ID (Azure AD) for user and access management and can troubleshoot networking (LAN/WAN, wireless connectivity, structured cabling, basic TCP/IP) and voice systems (PBX, voicemail, conferencing, AV).

Must-Have Skills

end-user computing and property hardware supportmonitor and manage ticket queues for break/fix incidents and service requestsProvide technical assistance for hardwaresoftwarenetworkingand application-related issuesWindows 11Microsoft 365 including OutlookTeamsSharePointOneDriveand Exchange OnlineActive Directory and Entra ID (Azure AD) user and access managementendpoint managementimagingpatchingand asset trackingLANWANwireless connectivitystructured cablingand basic TCP/IP networking issuestelecommunicationsPBXconferencingand AV systems supportmaintain confidentiality of company and customer data and comply with security policies

Tools & Platforms

Microsoft 365OutlookTeamsSharePointOneDriveExchange OnlineActive DirectoryEntra ID (Azure AD)PBXPMSremote connectivity toolsstructured cabling

Required Skills

end-user computing supportproperty hardware supportWindows 11Windows Server basicsiOSiPadOSAndroidMicrosoft 365 (OutlookTeamsSharePointOneDriveExchange Online)Active DirectoryEntra ID (Azure AD)endpoint managementimagingpatchingasset trackinghospitality networking (guest Wi-Fistaff Wi-Fi)PMSreservationsguest-facing technologiestelecommunicationsPBXconferencingAV systemsticket queue monitoringbreak/fix incidentsservice requestsremote connectivity toolsLANWANwireless connectivitystructured cablingTCP/IP networkingvoice and fax systems supportvoicemail platformssoftware installs/upgrades/patchesescalationconfidentialitysecurity policies

Hard Skills

end-user computing supportproperty hardware supportWindows 11Windows Server basicsiOSiPadOSAndroidMicrosoft 365OutlookTeamsSharePointOneDriveExchange OnlineActive Directory user and access managementEntra ID (Azure AD)endpoint managementimagingpatchingasset trackinghospitality networkingguest Wi-Fistaff Wi-FiPMSreservationsguest-facing technologiestelecommunicationsPBXconferencingAV systemsticket queue monitoringbreak/fix incidentsservice requestsremote connectivity toolsLANWANwireless connectivitystructured cablingbasic TCP/IP networkingvoice and fax systems supportvoicemail platformssystem-level software installationsupgradespatchesescalationconfidentiality of company and customer datasecurity policiestroubleshooting

Soft Skills

customer satisfactionprofessionalcourteoustimely supportmaintaining ownership through resolutionconfidentiality

Industry & Role

Industry Hospitality

Job Function Deliver end-user IT support and systems troubleshooting for hospitality properties, including endpoints, Microsoft 365, identity access, networking, and PBX/AV systems.

Role Subtype Technical Support Specialist

Tech Domains Active Directory, Microsoft 365, Azure, Networking / TCP-IP, ITSM / ServiceNow

Keywords for Your Resume

INFORMATION SYSTEMS - IT TECHNICIANInformation Systems Support Technicianend-user computingproperty hardware supportWindows 11Windows ServeriOSiPadOSAndroidMicrosoft 365OutlookTeamsSharePointOneDriveExchange OnlineActive DirectoryEntra ID (Azure AD)endpoint managementimagingpatchingasset trackinghospitality networkingguest Wi-Fistaff Wi-FiPMSreservationsguest-facing technologiestelecommunicationsPBXvoicemailconferencingAV systemsticket queuesbreak/fix incidentsservice requestsremote connectivity toolsLANWANwireless connectivitystructured cablingTCP/IPon-call rotation

Deal Breakers

Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online), Experience with Active Directory and Entra ID (Azure AD) user and access management, Experience with endpoint management, imaging, and patching, Experience troubleshooting LAN/WAN/wireless connectivity and basic TCP/IP networking

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