Position Details
About this role
This role provides remote IT support for end-users, focusing on troubleshooting Windows and enterprise applications, supporting Office 365 tools, and assisting with office IT needs.
Key Responsibilities
- Support Windows 10 and Office 365
- Troubleshoot PC issues
- Assist with office moves
- Manage support tickets
- Maintain documentation
Technical Overview
Supports Windows 10, Office 365, Teams, OneDrive, Exchange 365, Windows Server 2016, Active Directory, with troubleshooting and support for enterprise and office equipment.
Ideal Candidate
The ideal candidate is an entry-level IT support analyst with knowledge of Windows 10, Office 365, and Active Directory, capable of troubleshooting PC issues and supporting end-users remotely. They should have strong communication and customer service skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of support experience with Windows 10 or Office 365, No familiarity with Active Directory, Unwillingness to work remotely, Lack of customer service skills
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