✦ Luna Orbit — IT Support & Helpdesk

Information Technology Analyst

at Kimley-Horn

📍 Coral Gables, FL, US Remote Posted March 13, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 0-2 years or 3+ years depending on education
Education Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience OR Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
Category IT Support & Helpdesk

About this role

This role involves providing IT support and helpdesk services to regional offices, supporting enterprise applications, and assisting with office equipment and data management.

Key Responsibilities

  • Provide IT helpdesk support
  • Install and support enterprise applications
  • Support office equipment
  • Perform data maintenance and archiving
  • Assist with office moves

Technical Overview

Supports Windows 10, Windows Server 2016, Active Directory, Office 365, Exchange 365, and basic networking. Performs troubleshooting, data archiving, and office moves.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with strong knowledge of Windows operating systems, Active Directory, and Office 365. They should possess excellent communication skills and a customer service mindset, capable of troubleshooting and supporting end-users across regional offices.

Must-Have Skills

Knowledge of Windows 10Knowledge of Windows Server 2016Active DirectoryCustomer service skillsTroubleshooting

Nice-to-Have Skills

Office 365TeamsOneDrive for BusinessExchange 365Networking basic fundamental

Tools & Platforms

Windows 10Windows Server 2016Active DirectoryOffice 365TeamsOneDrive for BusinessExchange 365

Required Skills

Windows 10Windows Server 2016Active DirectoryOffice 365TeamsOneDrive for BusinessExchange 365NetworkingTroubleshootingCustomer Service

Hard Skills

Windows 10Windows Server 2016Active DirectoryOffice 365TeamsOneDrive for BusinessExchange 365Networking basic fundamentalTroubleshootingIT Helpdesk support

Soft Skills

communicationcustomer servicetroubleshootingproblem-solvingorganization

Industry & Role

Industry Engineering/Construction
Job Function IT support and helpdesk technician

Keywords for Your Resume

IT SupportHelpdesk supportWindows 10Windows Server 2016Active DirectoryOffice 365TeamsOneDrive for BusinessExchange 365Networking basic fundamentalTroubleshootingCustomer serviceSupport technicianIT support analystIT helpdeskTechnical supportNetworkingWindows ServerIT support

Deal Breakers

Lack of relevant experience in IT support, No willingness to travel within the region, No formal education in IT or related field

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